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Returns & Refunds

Returns & Refunds

Faulty items

In the unlikely event of your delivery arriving damaged, please report the problem to our sales team within 7 days of the receipt of the package, and we will resolve the problem. Grandma Wild’s Biscuits accept responsibility for any costs associated with the returning of faulty items.

Please contact the sales team at sales@grandma-wilds.co.uk

Product failure upon receipt is unusual. In the unlikely event of the product failing, please contact our sales team who will endeavour to resolve any issues you may have.

If you have any questions, please contact our customer service team who will assist you with any queries or concerns.

Call: 01535 650 500

Customer Services,
Grandma Wild’s,
The Bakery,
Station Road,
United Kingdom,
BD20 6RB

Email: sales@grandma-wilds.co.uk
Cooling off period

Most orders placed with Grandma Wild’s are covered by our satisfaction guarantee. You can return the item by notifying us within 14 days of the item being delivered. If the item is not faulty, it must be returned unused, unopened and the original packaging undamaged. Please note the customer is responsible for any P&P costs.

Also, please be aware that we cannot be held responsible for or provide refunds/exchanges on items affected by circumstances beyond our control; this includes, but is not limited to, damage and neglect after goods have been delivered or if goods are stored incorrectly.

In order to arrange a return, please contact our customer service team at sales@grandma-wilds.co.uk as soon as possible and within 14 days of delivery. You must inform us in writing with the order number, the item number or name and the reason for the requested return. Returned parcels must be packaged securely with all the items included. Any additional cost for the delivery or return of the item not agreed upon beforehand with Grandma Wild’s will not be covered under our cancellation policy. Please keep your receipt as well as proof of postage.


If your order contains any of the following items, the cooling-off period does not apply and the order cannot be returned unless faulty: shorter shelf life (products with a shelf life of less than 6 months) and seasonal items.

Payment Methods & Currencies

Currently, we can accept payments in the following currencies though our website.
GB Pound Stirling.
Credit and Debit Cards.

We can accept the following credit and debit cards.